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Canal Walk Shopping Centre

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Canal Walk Shopping Centre is Africa’s leading super-regional retail mall. Its dominant presence attracts diverse shoppers from an extensive portion of the Western Cape, and further afield, with its comprehensive retail and leisure options. Canal Walk merges the world’s most desirable brands with shopping convenience and entertainment with everyday leisure, all in a majestic setting. 

It is located at Century City, a 250ha city in the making, midway between the Cape Town and Bellville CBD’s. Total development at Century City since 1995 has topped R18 billion. More than 400 000m² of office and retail space has been built to date and Century City has become an important office node in the Western Cape having attracted new regional offices for a growing list of blue-chip companies such as Liberty Life, Discovery, Vodacom, Pricewaterhouse. 

Canal Walk


More than 3,000 homes have already been completed and there are now approximately 60,000 people living and working in Century City, embracing its people-centered principle of new urbanism by creating a live, work and play environment all walking distance of each other. Canal Walk has over 400 shops offering the most comprehensive and compelling lifestyle shopping experience in South Africa, including the widest selection of speciality shops in the Southern Hemisphere.Canal Walk’s restaurants, cafés and coffee shops, serve a wide range of delicacies. The spacious Food Court and Skywalk also provide a variety of specialist stores. La Piazza provides destination dining, accentuating the magnificent views. Located at the epicentre of Canal Walk, where it’s guaranteed to attract large crowds, you’ll find the most sophisticated and technologically advanced promotions court in South Africa. With its full stage facilities and state-of-the-art sound and lighting infrastructure, Canal Walk’s Central Promotions Court is a popular venue for a range of promotional activities. Canal Walk’s very own in-centre television station, CWTV with two giant screens and 32 plasma screens, enhances the excitement of the Canal Walk shopping experience. 

In addition to its popularity with the Western Cape’s vibrant and discerning shoppers, Canal Walk has evolved into a must-visit tourist destination. It attracts thousands of international visitors every year with its spectacular architecture, spacious malls and unparalleled array of local and international retail brands as well as the unique Afri-Bizarre, which showcases the work of local retailers and craftsmen. 

Canal Walk


Canal Walk’s international, national and local visitors are provided the highest level of service from its world-class Visitor Information Centre, offering everything from travel bookings to gift card sales. The convenience continues on every level with extended trading hours from 9am to 9pm every day and easy access directly from the N1 Highway. Blue chip companies have office space in the two eight-storey office towers situated directly above the mall. The East and West Towers of Canal Walk offer a combined 16 stories of state-of the art office space. With spectacular views of Table Mountain and Robben Island and easy access from the N1, these towers promise city sophistication in a tranquil and scenic setting with plenty of parking. The more than 400 shops, restaurants and services of Canal Walk are a short lift ride away. 

General Info

    Formal Name:

    Canal Walk Visitor Information Centre

    Web links:

    www.canalwalk.co.za
    www.capetown.travel

    Web links with UA facilities:

    Yes

    Services and facilities offered:

    Information on Canal Walk, Cape Town and the Western Cape; Sale of Canal Walk Gift Cards; Transport Information; Lost & Found Property

    Accreditation:

    Yes

    Accredited type:

    Accredited by Cape Town Tourism

    Linked to local paved pedestrian walkways:

    Yes

    Tactile warning systems at vehicular crossings:

    No

    Signage indicating alternative access:

    Yes

    Public transport:

    Yes

    Public transport has low floor entry vehicles:

    Yes

    Accessible parking:

    Yes

    Number of accessible parking bays:

    64

    Parking distance to visitor information centre:

    Parking at all entrances to the shopping centre allows access to the VIC

    Accessible without having to negotiate any stairs or inclined paths:

    Yes

    Ramp information:

    Has Handrails

    Intercom communication or push button at the entrance:

    No

    Type of entrance door:

    automatic

    Door handles fitted to gate or door:

    Metal hands to push doors open, which are on either side of the central revolving door

    Glass panels in the door:

    Yes

    Floor finish:

    Marble tile flooring

    Floor finish shiny or smooth:

    Yes

    Floor finish slippery when wet:

    Yes

    Location of the reception desk clearly visible and easily identifiable from the entrance door:

    Yes

    Obstacles in the path of travel or close to the path of travel from the entrance door to the reception desk

    No

    Reception desk height:

    108cm and 90cm

    Dropped section of counter below 80cm in height, with leg space under the desk:

    No

    Alternative desk with a work surface below 80cm, with leg space below the desk:

    No

    Colour of the wall or surface behind the reception desk:

    Brown

    Wall or surface reflective:

    Yes

    Background noise in the building:

    Yes

    Background noise at the reception desk:

    Yes

    Communication aids available at the reception desk:

    None

    Casual seating:

    Yes

    Chair height:

    50cm and 45cm

    Chair with arm rests:

    No

    Clear signage in the building indicating the location of facilities including toilets:

    Yes

    Height of the lettering and symbols on the signage:

    62cm

    Colour of the lettering and signage:

    Black

    Signage background colour:

    Silver

    Wheelchair accessible toilet facilities:

    Yes

    Wheelchair accessible toilet facilities signage:

    Yes

    Other workstations where visitors might need to sit:

    Yes

    Height of worktop on these workstations:

    Food Court, 75cm tables

    Leg space under the workstations or desks:

    Yes

    Chair available at these work stations:

    Yes

    Height of the seat of chair:

    45cm

    Chair has arm rests:

    No

    Electronic visual displays:

    Yes

    Electronic visual displays size:

    Different sizes, plasma screens at the VIC are 40 inches

    Information displayed:

    Canal Walk TV content

    Electronic information available through computer terminals:

    Yes

    Text size capability:

    No

    Voice navigation capability :

    No

    Other information available:

    All store information and advertisements

    Available in large text format or Braille:

    Yes, in large text format, but not in braille

    Available in voice format:

    Not yet, but it will be soon

    Staff that have received specialized training to provide universal access support to visitors:

    No

    Staff with sign language capability:

    No

    Loop systems installed in the building:

    No

    Other:

Contact Details

  • Address: Canal Walk Shopping Centre, 8 Plover Close, Century City, Cape Town, 7441, South Africa
  • GPS: -33.893021452186794,18.511061668395996
  • Phone: +27 21 529 9699
  • Mobile Phone: +27 21 529 9699
  • Website: http://www.canalwalk.co.za

Opening Times

  • Monday 9am to 9pm
  • Tuesday 9am to 9pm
  • Wednesday 9am to 9pm
  • Thursday 9am to 9pm
  • Friday 9am to 9pm
  • Saturday 9am to 9pm
  • Sunday 9am to 9pm

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